How to Join Amazon Prime Class Action Lawsuit for Delivery Delays

Scott Hechinger

WRITTEN BY Scott Hechinger

Updated on February 18, 2025

Creshonda Smith

FACT CHECKED BY check

Creshonda Smith

Amazon is facing a proposed class action lawsuit over its Prime service for failing to provide two-day shipping as promised. Many Prime subscribers paid for fast delivery but did not receive it.

The 2025 update shows a California lawsuit under investigation. It claims Amazon excluded certain ZIP codes from fast shipping without telling customers. This case may lead to refunds or other compensation.

Lawsuit status
Lawsuit status: The case is ongoing in the Western District of Washington, with a California class action investigation in 2025 over Amazon’s two-day shipping delays.
Who can file
Who can file: Prime subscribers who paid for two-day shipping but received deliveries 5-7 days late.
Estimated time
Estimated time: If Amazon settles, payouts may take 6-12 months, but if it goes to trial, it could take 2-3 years to resolve.
Settlement amounts
Settlement amounts: Potential payouts range from $5 to $50 per affected customer, with a total settlement possibly reaching millions.
Companies involved
Companies involved: Amazon Inc. is the defendant, with legal scrutiny from the Federal Trade Commission (FTC) and consumer protection groups.

Prime 2 Day Shipping Lawsuit Status

The lawsuit was filed in the Western District of Washington and remains active. Prime subscribers in California have come forward with new allegations that Amazon:

  • Failed to deliver on two-day shipping promises despite charging for Prime service.
  • Excluded certain ZIP codes from fast shipping but continued to charge full membership fees.
  • Did not inform affected customers, violating state consumer protection laws.

Amazon admits it avoided certain neighborhoods, claiming driver safety concerns as the reason. However, critics argue that these actions amount to false advertising and deceptive practices.

What is the Amazon Prime Class Action Lawsuit?

The Amazon Prime class action lawsuit claims that Amazon failed to deliver on its two-day shipping guarantee for Prime subscribers. Customers paid for Prime service, expecting fast delivery, but many received packages late. Some members were excluded from fast shipping due to ZIP code restrictions, yet Amazon continued to charge full membership fees.

This has financial consequences for Prime subscribers, who may have paid extra for expedited shipping or missed important deliveries. If the lawsuit succeeds, affected customers could receive refunds or compensation.

Who Is Eligible to Join the Amazon Lawsuit?

Amazon Prime Class Action Lawsuit

How to Join the Amazon Prime Class Action Lawsuit

If you experienced late deliveries despite paying for Prime service, you may be eligible to join the lawsuit. Follow these steps:

  1. Check Eligibility – You must be a Prime subscriber (current or former) who faced consistent delivery delays despite Amazon’s two-day shipping guarantee.
  2. Gather Proof – Collect order confirmations, tracking details, screenshots of an active subscription period, and delivery dates showing delays.
  3. Visit the Official Website – Go to the official claims website (once announced) to check eligibility and start a claim.
  4. Fill Out the Claim Form – Provide your Prime membership details and proof of late deliveries.
  5. Submit Before the Deadline – Class action lawsuits have strict deadlines, so file your claim as soon as possible.

You can search for case filings via PACER, the federal court records system.

Amazon Prime Class Action Lawsuit Possible Payouts

If the lawsuit against Amazon Prime succeeds, affected members could receive various forms of compensation, such as:

  • Refunds: Eligible users may receive partial or full refunds of their Prime membership fees, potentially ranging from $10 to $139 (the current annual cost of Prime).
  • Account Credits: Amazon might offer credits or discounts on future Prime renewals, estimated between $5 to $50 per account.
  • Cash Settlements: Some lawsuits result in lump-sum payments, which could range from $10 to $100+ per member, depending on the number of claimants and final settlement terms.

If Amazon loses the lawsuit, it could be forced to:

  • Improve transparency in its Prime membership terms, particularly regarding automatic renewals and cancellations.
  • Change delivery guarantees, potentially altering the “two-day shipping” promise to avoid misleading claims.

Similar lawsuits & outcomes:

  • FTC vs. Amazon (2023): The FTC sued Amazon for allegedly tricking users into signing up for Prime and making cancellations difficult. The case is ongoing, but the FTC has previously secured settlements over $50 million in similar consumer protection cases. You can also find the latest updates on Amazon-related cases by searching the FTC’s official website.

Amazon Prime Lawsuit FAQs

Can I Join If I No Longer Have an Amazon Prime Subscription?

Yes, you can join Amazon Prime again even if you no longer have a subscription. Keep your order records and check for updates.

Is There a Fee to Join the Lawsuit?

No. Joining is free, but if you paid an additional fee for expedited shipping and still had delays, you may be eligible for compensation.

How Long Will the Process Take?

Class action lawsuits can take 6-12 months if settled or 2-3 years if it goes to trial. The tech giant may choose to settle early to avoid further legal scrutiny.

What Happens If the Lawsuit Is Unsuccessful?

If the lawsuit fails, no payouts will be issued. However, Amazon may still face pressure to improve Prime service and Amazon Prime Video policies. If you experience access issues, update your browser and check your performance security settings.

Conclusion

The Amazon Prime class action lawsuit claims Amazon failed to provide two-day shipping as promised. Some Prime subscribers faced delivery delays while still paying full membership fees. The lawsuit alleges false advertising and deceptive practices, especially in ZIP code exclusions for fast shipping.

If successful, affected members may receive refunds, shipping credits, or cash payouts. If you experienced delays, gather proof, check eligibility, and file a claim once the official website is available.

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